We Only Collect What We Need
ph91 collects personal data that is necessary to operate the platform, verify identity, process payments, and comply with applicable Philippine regulations. We do not collect data beyond what these purposes require.
Data & Privacy
ph91 Privacy Policy – How We Handle Your Personal Data
ph91 takes the privacy of every Filipino player seriously. This policy explains what personal information we collect when you use the ph91 platform, why we collect it, how it is stored and protected, who it may be shared with, and what rights you have over it. Please read this before registering. If anything is unclear, contact support@ph91.best before you proceed.
This document is written in plain language. There are no clever wordings designed to hide uncomfortable truths — what you read here is what we actually do with your data at ph91.
Privacy at glance
Six Things ph91 Commits to on Privacy
These six commitments summarise how ph91 approaches your personal data. Each one is explained in full the policy sections below.
We Do Not Sell Your Data
ph91 does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is used to operate and improve ph91 services — nothing else.
Your Payment Credentials Stay Private
ph91 never sees your GCash PIN, Maya password, bank login, or card CV. These credentials are entered directly on your bank's or e-wallet's own interface during payment processing — ph91 only receives a transaction confirmation.
Clear Retention Periods
ph91 retains account and transaction data for as long as required by applicable law and for legitimate business purposes. When data is no longer needed, it is deleted or anonymised. Retention periods for each data category are listed in Section 5.
You Can Access and Correct Your Data
Registered ph91 players have the right to request a copy of their personal data, to correct inaccurate information, and to request deletion under certain conditions. These rights are explained in Section 8and exercised by contacting support@ph91.best.
Compliant with Philippine Law
ph91's data practices are designed to comply with the Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules. Players in the Philippines are protected by these rights regardless of where ph91's servers are hosted.
1. What Personal Data ph91 Collects
When you interact with ph91 — whether at registration, during gameplay, or when making a payment — different categories of personal data are collected. Here is a breakdown of what those categories include and when each type is collected.
1.1 Registration Data
When you create a ph91 account, we collect: your full legal name, date of birth, email address, mobile number, and the country and region where you are located. This information is required to create and identify your account and to confirm that you meet the minimum age requirement of 18 years.
1.2 Identity Verification Data
ph91 is required to verify the identity of players before processing withdrawals and in other circumstances defined in our Terms and Conditions. For verification, we may collect copies of government-issued identification documents (such as a PhilSys ID, passport, or driver's licence), selfie images for document matching, and proof of address or proof of payment method ownership where required. Verification documents are used solely for identity confirmation and regulatory compliance.
1.3 Payment and Transaction Data
ph91 records deposits, withdrawals, and game transactions associated with your account. This includes transaction amounts in PHP, the payment method type used (e.g., GCash, Maya, BDO), transaction reference numbers provided by the payment processor, and timestamps. ph91 does not store payment credentials such as PINs, passwords, card numbers, or OTP codes — these are entered on your bank's or e-wallet's own interface.
1.4 Game Activity Data
ph91 logs gameplay activity including game type played, bet amounts, game round outcomes, session start and end times, and win or loss amounts per session. This data is used for account management, dispute resolution, and responsible gaming monitoring.
1.5 Technical and Device Data
When you access ph91 through a browser, technical data is automatically collected including your IP address, browser type and version, operating system, screen resolution, and the pages or games accessed during each session. This data helps ph91 maintain platform performance and detect anomalous access patterns that may indicate fraud or account compromise.
1.6 Communication Data
When you contact ph91 support — by email or through the in-platform support channel — the content of that communication is retained to manage your query and to maintain a record of support interactions. Emails sent to support@ph91.best are stored on ph91's secure mail server.
What ph91 does not collect: ph91 does not collect payment credentials (PINs, passwords, card CV numbers, OTP codes). ph91 does not collect biometric data beyond the document-matching selfie used for identity verification. ph91 does not collect data from your contacts, social media profiles, or other apps on your device.
2. How ph91 Uses Your Personal Data
ph91 uses personal data for specific, defined purposes. We do not use your data for purposes beyond what is listed here without informing you and, where required by law, obtaining your consent.
| Purpose | Data Used | Required? |
|---|---|---|
| Account creation and management | Registration data, verification data | Required |
| Payment processing and fraud prevention | Transaction data, verification data, IP address | Required |
| Regulatory compliance and AML monitoring | Registration data, transaction data, verification data | Required |
| Responsible gaming monitoring | Game activity data, transaction data, session data | Required |
| Dispute resolution | Game activity data, transaction data, communication data | Required |
| Platform performance and security | Technical and device data, IP address | Required |
| Service communications (account notices, policy updates) | Email address, mobile number | Required |
| Promotional communications (offers, bonuses) | Email address, game activity data | Consent-based |
Promotional communications are only sent to players who have opted in through their account communication preferences. You can withdraw consent for promotional communications at any time through your account settings or by emailing support@ph91.best. Withdrawing promotional consent does not affect account operation or your ability to play at ph91.
3. Legal Basis for Processing
ph91 processes personal data under the following legal bases as applicable under the Republic Act No. 10173 (Data Privacy Act of 2012) and related regulations:
- Contractual necessity: Processing required to operate your ph91 account and deliver the services you registered for — including account management, game access, and payment processing.
- Legal obligation: Processing required to comply with Philippine laws and regulations, including anti-money laundering requirements, age verification obligations, and regulatory reporting obligations.
- Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and dispute resolution, where these interests do not override your privacy rights.
- Consent: Processing for optional purposes such as promotional communications, where we have obtained your explicit consent and where you can withdraw that consent at any time.
If you want to know the specific legal basis that applies to any particular data processing activity at ph91, you can submit a request to support@ph91.best and we will respond in writing within a reasonable period.
5. How Long ph91 Keeps Your Data
ph91 retains personal data for as long as required by applicable law and for the legitimate purposes described in this policy. The table below summarises retention periods by data category.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal and regulatory obligation |
| Identity verification documents | Duration of account + 5 years after closure | AML and regulatory compliance |
| Transaction records | 5 years from transaction date | Financial record-keeping obligations |
| Game activity logs | 3 years from game session date | Dispute resolution; responsible gaming |
| Support communications | 3 years from last interaction | Account management; dispute records |
| Technical / device logs | 12 months from collection | Platform security; fraud detection |
| Promotional consent records | Until consent withdrawn + 1 year | Consent record keeping |
When retention periods expire, data is either deleted or anonymised so it can no longer be linked to any individual. In some cases, legal proceedings or regulatory investigations may require data to be retained beyond the standard periods above — ph91 will inform you if this applies to your data where permitted to do so.
6. How ph91 Protects Your Data
ph91 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we hold. These measures include:
- Encryption in transit: All data transmitted between your browser and ph91 servers is encrypted using TLS (Transport Layer Security). Look for the padlock icon in your browser address bar when using ph91.
- Encryption at rest: Sensitive data categories, including identity verification documents and account credentials, are stored in encrypted form on ph91 servers.
- Access controls: Access to personal data within ph91 is restricted to personnel who have a legitimate business need to access it. Access rights are reviewed regularly and revoked when no longer required.
- Fraud and anomaly detection: ph91 monitors platform access patterns to identify potentially unauthorised account access. Suspicious login activity may trigger additional verification steps or a temporary account lock to protect you.
- Third-party security standards: Payment processors and identity verification providers used by ph91 are required to maintain security standards appropriate to the sensitivity of the data they handle.
Despite these measures, no online system can guarantee absolute security. If you suspect that your ph91 account has been accessed without your authorisation, contact support@ph91.best immediately so we can take protective action.
8. Your Privacy Rights as a ph91 Player
Under the Republic Act No. 10173 (Data Privacy Act of 2012), Filipino players have the following rights regarding their personal data held by ph91. These rights can be exercised by contacting support@ph91.best with your account details and a description of your request.
Your data rights
Privacy Rights Available to ph91 Players
These rights are available to all registered ph91 players under Philippine data privacy law. Exercise any of them by emailing support@ph91.best with your account details.
Right to Access
Request a copy of the personal data ph91 holds about you. ph91 will provide this in a readable format within 30 days of receiving a verified request. We may ask for identity confirmation before releasing data.
Right to Correction
If personal data ph91 holds about you is inaccurate or incomplete, you have the right to request correction. For account registration details, some corrections (such as name changes) require supporting documentation.
Right to Erasure
Under certain conditions, you can request that ph91 delete your personal data. This right does not apply where ph91 is required to retain data by law — for example, transaction records subject to anti-money laundering retention obligations.
Right to Object
You can object to ph91 processing your data for purposes based on legitimate interests, including direct marketing. Where you object to marketing communications, ph91 will stop sending them promptly. Objection to processing required for legal obligations cannot be granted.
Right to Data Portability
Where ph91 processes your data based on consent or contract and using automated means, you can request to receive your data in a structured, commonly used, machine-readable format for transfer to another service.
Right to Lodge a Complaint
If you believe ph91 has handled your personal data unlawfully, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. ph91 would always prefer the opportunity to address your concern directly first — contact support@ph91.best.
9. Children and the ph91 Platform
ph91 is strictly for adults aged 18 and over. ph91 does not knowingly collect or process personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has created a ph91 account or submitted personal data to ph91, please contact support@ph91.best immediately. ph91 will investigate and, where a minor's account is confirmed, close it and delete the associated personal data as permitted by applicable law.
ph91 uses date-of-birth collection at registration and identity verification processes to detect and prevent underage registration. These controls are in addition to the account terms that make underage use a breach of the ph91 Terms and Conditions.
If you are aware of a minor attempting to access ph91, report it to support@ph91.best so we can take immediate action.
10. How to Contact ph91 About Privacy
For all privacy-related queries, data subject right requests, or concerns about how ph91 handles your personal data, contact the ph91 support and data team at:
Email: support@ph91.best
Subject line: Privacy Request – [your registered email address]
Response time: Within 30 calendar days of receiving a verified request
ph91 may update this Privacy Policy from time to time. When material changes are made, registered players will be notified by email or through an in-platform notice on next login. The updated policy will be published at ph91.best/privacy-policy with a revised "Last updated" date. Continued use of ph91 after a policy update constitutes acceptance of the revised terms.
If you have a concern that ph91 support has not resolved to your satisfaction, you have the right to escalate to the National Privacy Commission of the Philippines.
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Ready to Play at ph91? Register Today
Now that you understand how ph91 handles your personal data, you can register with confidence. Create your account using accurate details, verify your identity early, and start playing Tongits, Pusoy, Bingo, Slots, Football Betting, and Virtual Sports — all in Philippine pesos, all from your phone browser, 24/7. Laro na.