ph91 Terms and Conditions – Know Before You Play

1. Eligibility to Register and Play

To create a ph91 account and access any game or service on the platform, you must meet all of the following conditions at the time of registration and at all times during your use of the platform:

• You must be at least 18 years of age. ph91 does not permit players under 18 under any circumstances. Age verification may be requested at any point during your account lifecycle.
• You must be accessing ph91 from a jurisdiction where online gaming is not prohibited under applicable local law.
• You must not have been excluded from gambling through a ph91 self-exclusion request, a government exclusion order, or any other formal exclusion mechanism that applies to you.
• You must be registering as an individual acting on your own behalf, not as an agent for a third party.
• You must not hold any existing ph91 account. Only one account per individual, household, device, and payment method is permitted. Multiple accounts held by the same individual will all be closed, and balances may be forfeited.

2. Account Registration and Responsibility

2.1 Accurate Information

You are required to provide accurate, complete, and current personal information when registering a ph91 account. This includes your full legal name, date of birth, contact email, and phone number. The name on your ph91 account must exactly match the name on your government-issued ID and on the payment accounts you use for deposits and withdrawals. Discrepancies between these names will delay or prevent withdrawal processing.

2.2 Account Security

You are solely responsible for maintaining the security of your ph91 login credentials. Do not share your password with anyone. Do not allow another person to access your account. ph91 will treat all activity conducted from your account as your own actions, regardless of whether it was actually you who performed them, unless you have reported unauthorised access to ph91 support before the activity occurred.

If you suspect that someone has accessed your account without your permission, contact ph91 support at support@ph91.best immediately. ph91 will investigate but cannot reverse completed transactions that occurred before the report was made.

2.3 Verification

ph91 may request identity verification documents at any point during your account use — at registration, before processing a withdrawal, or in response to suspicious activity. Common documents include a valid government-issued ID (passport, driver's licence, PhilSys ID, or similar) and, in some cases, proof of address and payment method ownership. Withdrawals will be held until verification is complete. Providing fraudulent or altered documents is grounds for immediate permanent account closure.

2.4 One Account Rule

Each individual may hold only one ph91 account. Holding multiple accounts — whether simultaneously or sequentially — is a breach of these terms. All accounts associated with the same individual will be closed, all pending transactions cancelled, and any bonus funds and winnings derived during the period of multiple-account operation may be forfeited.

3. Deposits and Withdrawals

3.1 Currency and Payment Methods

All ph91 accounts operate exclusively in Philippine pesos (PHP). Available deposit and withdrawal channels may include GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, and Visa or Mastercard cards. Available methods and any applicable minimum or maximum transaction amounts are displayed on the deposit and withdrawal page inside your ph91 account. ph91 reserves the right to add, modify, or remove payment channels without prior notice.

3.2 Deposit Processing

Deposits are credited to your ph91 balance upon confirmation from the payment provider. Most e-wallet deposits (GCash, Maya) are credited within minutes under normal conditions. Bank transfer methods may take longer depending on the processing schedule of the sending institution. ph91 is not responsible for delays caused by payment providers, bank processing schedules, or network issues.

3.3 Withdrawal Conditions

To withdraw funds from your ph91 account:

• Your account must be fully verified as described in Section 2.3.
• The withdrawal destination must be in your name and must match the name on your ph91 account.
• The minimum withdrawal amount is shown on the withdrawal page inside your account.
• ph91 may delay or withhold withdrawals pending security review, verification, or investigation into suspected fraudulent activity.
• Withdrawals of funds deposited by card may be subject to return-to-source requirements as determined by the card network or payment processor.

3.4 Prohibited Deposits

Deposits from third-party accounts — accounts held in a name other than your own — are not permitted. If a third-party deposit is identified, the deposit amount will be returned to the source account and your ph91 account may be suspended pending investigation. ph91 accounts may not be used as payment intermediaries or for any purpose other than playing the games available on the platform.

4. Game Rules and Fair Play

4.1 Game-Specific Rules

Each game available on ph91 — including Tongits, Pusoy, Bingo, Slots, Football Betting, and Virtual Sports — is governed by its own set of rules displayed within the game interface before play begins. It is your responsibility to read and understand the rules of any game before placing a bet. ph91 is not responsible for losses resulting from a player's misunderstanding of game rules.

4.2 Random Number Generation

All chance-based games at ph91 use a certified random number generator to determine outcomes. Each result is independent of all previous results. The RNG used by ph91 has been certified to meet standard fairness requirements. RTP (Return to Player) figures for slot games are published within each game's information panel.

4.3 Prohibited Conduct

The following are prohibited on the ph91 platform and will result in account suspension and potential forfeiture of balances:

• Use of automated betting tools, bots, scripts, or any software that interacts with the platform in place of manual human play.
• Exploitation of software errors, display bugs, or calculation mistakes. If you identify an error, you are required to stop playing and report it. Winnings derived from a known error are not valid.
• Collusion with other players in card games or other multi-player formats to gain an unfair advantage.
• Any form of money laundering, including depositing funds from illegal sources or using ph91 as a payment intermediary.
• Sharing, selling, or transferring your account to another person.

4.4 Disputed Results

If you believe a game result is incorrect, you must submit a written dispute to ph91 support within 72 hours of the result being recorded. Include your account details and the specific game round or event reference. ph91 will review the dispute against its server logs. The decision of ph91 on game result disputes is final once the review is complete.

5. Bonuses and Promotional Offers

5.1 General Bonus Terms

ph91 may offer bonuses, free bets, cashback, and other promotional benefits to registered players. All such offers are subject to specific terms that will be clearly displayed on the promotion page at the time the offer is available. These specific terms take precedence over the general bonus terms in this section where they differ.

5.2 Wagering Requirements

Most ph91 bonuses are subject to a wagering requirement — the number of times the bonus amount (and in some cases the deposit amount) must be wagered before any winnings derived from the bonus can be withdrawn. The wagering multiplier and eligible games for each bonus are stated on the promotion page. Bets placed on games not listed as eligible will not contribute to wagering requirement completion.

5.3 Bonus Abuse

ph91 defines bonus abuse as any deliberate attempt to exploit bonus structures in a way that was not intended by the promotion, including but not limited to: registering multiple accounts to claim the same offer, placing opposing bets to reduce risk while completing wagering requirements, or withdrawing before the wagering requirement is met through account manipulation. Where bonus abuse is identified, ph91 reserves the right to cancel the bonus, remove associated winnings, and close the account.

5.4 Bonus Expiry

All ph91 bonuses carry an expiry date. Unused bonus funds and any winnings attached to an uncompleted wagering requirement will be removed from your account when the bonus expires. Expiry dates are displayed on the promotion page and inside your account's bonus section.

6. Responsible Gaming

ph91 is committed to providing gaming as entertainment for eligible adult players. The platform provides the following responsible gaming tools to all registered players:

• Deposit limits: Set daily, weekly, or monthly deposit caps on your account. These take effect immediately when reduced and after a cooling-off period when increased.
• Session time notifications: Receive alerts when you have been playing continuously for a set period.
• Self-exclusion: Request a temporary or permanent exclusion from the ph91 platform. Self-exclusion requests take effect within 24 hours and cannot be reversed during the exclusion period.

These tools are accessible from your ph91 account dashboard. If you believe your gambling has become a problem, we encourage you to use these tools and to seek support from a counsellor. Contact ph91 support at support@ph91.best to request immediate account restriction if you are in a vulnerable situation.

7. Account Suspension and Closure

7.1 ph91's Right to Suspend or Close

ph91 reserves the right to suspend or permanently close any account — with or without prior notice — in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Provision of false, inaccurate, or unverifiable identity or payment information.
• Suspected or confirmed fraudulent activity, including chargebacks, payment fraud, and money laundering.
• Multiple account registration by the same individual.
• Use of automated tools, exploitation of software errors, or collusion in multi-player games.
• Receipt of a government or regulatory directive requiring account action.

7.2 Balance Handling on Closure

If ph91 closes an account for a breach of these terms, any bonus funds and winnings derived from prohibited activity will be forfeited. Real-money deposits that cannot be linked to fraudulent activity may be returned to the verified payment source after investigation. The investigation period may take up to 60 days from the date of account closure. ph91's decision on balance forfeiture following investigation is final.

7.3 Player-Initiated Closure

You may request account closure at any time by contacting ph91 support. Before closure, any remaining real-money balance (less any pending withdrawals) will be refunded to your verified payment account. Account closure does not affect pending withdrawal requests that were submitted before the closure request was received.

8. Privacy and Data

ph91 collects and processes personal information as described in the ph91 Privacy Policy, available at ph91.best/privacy-policy. By registering a ph91 account, you acknowledge that you have read the Privacy Policy and that you consent to the collection and use of your personal data as described therein.

Key points regarding data at ph91:

• ph91 does not sell personal data to third parties for marketing purposes.
• Payment credentials (PINs, passwords, OTPs) are entered directly on the relevant bank or e-wallet interface and are never visible to or stored by ph91.
• Identity documents submitted for verification are stored securely and used only for account verification and regulatory compliance purposes.
• ph91 may share data with regulatory bodies, law enforcement, and fraud prevention services where required by law or to comply with a legal obligation.

You have the right to request access to, correction of, or deletion of your personal data held by ph91, subject to legal retention obligations. Submit such requests to support@ph91.best.

9. Limitation of Liability

ph91 provides the platform on an "as available" basis. While ph91 makes reasonable efforts to ensure continuous, accurate, and uninterrupted service, the following limitations apply:

• ph91 is not liable for losses arising from platform downtime, technical errors, or service interruptions caused by circumstances outside of its reasonable control, including internet connectivity issues on the player's side, payment provider delays, or force majeure events.
• ph91 is not liable for any loss of profit, loss of opportunity, or indirect damages arising from the use of the platform.
• ph91's maximum liability to any individual player in connection with any single event shall not exceed the amount wagered by that player in the relevant transaction, where the liability is established by a competent authority.
• Nothing in these terms limits ph91's liability for matters where limitation is not permitted by applicable law, including liability for death or personal injury caused by negligence.

These terms are governed by and construed in accordance with applicable law in the Philippines. Any disputes arising from the use of the ph91 platform that cannot be resolved by ph91 support will be subject to the jurisdiction of the appropriate Philippine courts.

10. Amendments to These Terms

ph91 may revise these Terms and Conditions at any time. When material changes are made, ph91 will notify registered players via the email address on file or through a notice displayed on the platform when you next log in. The updated terms will also be published on this page with a revised "Last updated" date.

Continuing to use ph91 after the effective date of an update constitutes your acceptance of the revised terms. If you do not agree with updated terms, you should stop using the platform and contact ph91 support to close your account. Any transactions completed before the effective date of a change remain governed by the terms in effect at the time of those transactions.

For questions about any part of these Terms and Conditions, contact ph91 support at support@ph91.best. We are happy to clarify anything that is not clear before you register or deposit.